Santa Cruz Tallboy

Sry or late answer but have had a really busy last week.

A deposit was made on Sept 3 of HKD 5,0000 and appr a week later it was agreed that a 2012 matte black/red Tallboy should be delivered. Unfortunately it seems as if the guy responsible for orders was not in Hong Kong when my bike arrived and some other staff then sold the bike to another customer. Bad communication within the company i guess, or at least I hope this is what happened.

I have also been having some mail correspondence with Flying Ball and demanded to have a new bike NOW and compensation for how this matter has been handled. It now seems as if a new bike is on its way (a bit uncertain about the spec though, is it a 2011 or 2012?) which is good. Re compensation - well I think you can guess the answer on that one.

Anyhow I now hope to have a bike in a not too distant future and will then post some pics as proof .

Wheels -Mavic TN 719 disc rims laced to DT 350 15 mm front hub and DT 350 rea hub w/ DT 15/15 gauge spokes, brass nipples

Does 15/15 mean straight gauge spoke?

Looks like quality wheelset components.

The Santa Cruz website does list 3 out of the 4 models of the Tallboy as having Mavic TN 719 disc rims. The hub and spokes change depending on what trim level you bought ( www.santacruzbicycles.com/tallboy/#kits.php ).

Slightly embarrassed to admit that I don't know off the top of my head. Shaun looked at the spokes and hubs and said they're good stuff. So I'm thinking about just getting new rims to shave some weight off and add stiffness.

Hi,

What kind of spoke and hub are they?

Mavic 719, CRC price ~£42.99, ~460grams, perhaps a mid-range XC rim?

Most likely it was... although it wasn't so much a complaint, it was more me saying "Hey, take a look at this bike, if you would change anything on it, what would it be?" and he said definitely the rims. They're Mavic 719, which is probably a bit on the basic side for a bike of this caliber. Rest of the spec seems pretty good, SRAM XO, Formula 1 brakes, Fox Float RP23 etc.
I guess I have myself to blame in part for not being very knowledgable about the wheel setup when buying the bike.

Did you pay a deposit with your order? If so, you are entitled to kick up a fuss. If not, then there's nothing much to tie them to you. (in Scotland, word given has legal value, but not in HK nor anywhere in the world I've heard of)

The most likely scenario is this: someone saw your Tallboy in the shop and offered an extra 2,000 HKD for it. Either to the salesperson, behind the manager's back or, more likely, to the manager himself, who now blames a salesperson. (you can find out the truth by asking for the name of the salesperson, if no name is given the manager did it)

People around here are usually soft-spoken, and it's all to their credit. Personally I would cause a raucus that would make the 2,000HKD seem like small change.

That's pretty shocking.

It's things like this that really piss me off about HK distributors. I'd take it up with Santa Cruz whether you speak with Mr. Li or not. Not to mention it's actually quite painless to order a Santa Cruz online via the USA or UK and if you're lucky the price can even work out a bit cheaper even with shipping via FedEx/UPS/DHL!