× Talking dirty 隨意發言

Bicycle World Sucks/Flying Ball Rocks

12 years 1 week ago #404 by tom
Replied by tom on topic Bicycle World Sucks/Flying Ball Rocks
Kenneth is dead on.

In Canada, many years ago a group of mountaineers grouped together to form a cooperative called Mountain Equipment Coop ( www.mec.ca ) to buy climbing equipment cheaply. $5 CDN (35HDK) is all it took to join and this movement grew bigger and bigger. On top of having the best quality & least expensive climbing/outdoor equipment they back everything that they sell. If you dont like it or it fails then they give you your money back without any hassles. Its a bit of a grassroots kind of store that has become hugely successful and has spread across the country. To top it off they share the profits!! So every now and then, depending how much you have spent in a given year, you might get a small rebate surprise in the mail. Not bad, eh?

Would be interesting if we could start something like this here and make these complacent bike shop owners sweat a bit.

Please Log in or Create an account to join the conversation.

12 years 1 week ago #400 by kenneth
Replied by kenneth on topic Bicycle World Sucks/Flying Ball Rocks
I think most of the LBS did not show they are the professional when you compare with the bike shop which are local at he US.

Non-professionalism
Another issue is they did not treat friendly to most customer.

Now most of the LBS did not want to take any responsibility to customer.
e.g. Disc brake, wheelset, Fork, shox ...and even the local distrubitor did not perform as their response for their work.

Non-responsiability
When you have find some problem at the frame (may be shox location area)...
They may be come out to say this is a normal wear out and we will not take any responsibility on that ... blah blah blah) In fact this is a true story from my friend, he has send the picture to the brand name customer service. If he only waiting for the local bike shop to help then... we don't know how long to settle this issue.

I think most of the bike shop need to change their attitude to the customer and they must do what they have to do!

Please Log in or Create an account to join the conversation.

12 years 1 week ago - 12 years 1 week ago #391 by Rogue
Replied by Rogue on topic Bicycle World Sucks/Flying Ball Rocks
Well I use to think Bicycle World were crap, but over the last few years I think they have stepped it up a gear, for the better.
Although usually not the cheapest, they are located in HK Island which is probably their greatest asset.
I have found Bworld head mechanic (forgot his name) to always be really helpfull and friendly.
Recently I have noticed BW are competitve and organised with tires... (which is a lot better than Flying Ball having them in a corner on the floor).


As Tom says, FBall can be a trek, and once there can be fed BS and have to wait around to get served... (Getting served and sorted was significantly smoother when Bosco was working there.....). I shop at both bike shops though.


After years of hearing much talk from bikeshop salesmen in HKG I get a bit fed up and do my own research before I buy...

Has Paul opened his other Shun Lee at bottom of Ho Pui yet?

Cheers

Please Log in or Create an account to join the conversation.

12 years 1 week ago #384 by bingalingding
Replied by bingalingding on topic Bicycle World Sucks/Flying Ball Rocks
For me, I've had very mixed experiences at both shops but having built up some relationships with certain guys within the shops I think they're both pretty good (though coming from Western service background it's always going to be different). Jonathan is one of those guys and I'm surprised he came accross in such a bad way.

I had a similar experience in some ways the other week on the trail when I said to a guy riding with V-brakes that he'd find it easier with 'proper' brakes. He took one look at my Hope disc set up and launched into some diatribe about how "just because I'd spent blah blah". I didn't mean to offend (said it with a smile) but he really took it the wrong way (Americans?!? :). Perhaps this is what happened with Jonathan- he was trying to tell you something you didn't want to know- like don't waste money trying to get this wreck on the road when you could get a modern day machine that'll be much better suited and will increase your enjoyment? Though yes, it does sound a little funny if new brake pads and a handlebar could have sent you home happy.

I'll continue to use both shops- Wan Chai for convenience and general service, Flying Ball for the stuff I can't get in Wan Chai.

My 2 pence.

Please Log in or Create an account to join the conversation.

12 years 1 week ago #383 by BeardedBlunder
Replied by BeardedBlunder on topic Bicycle World Sucks/Flying Ball Rocks
does anyone have anything really good to say about BW??? i wander if any of the staff or owner would like to comment?

oh btw anyone knows what the thumbs up or thumbs down does - i think ihave just smited some of you????

Please Log in or Create an account to join the conversation.

12 years 1 week ago #382 by El Rey
Replied by El Rey on topic Bicycle World Sucks/Flying Ball Rocks
I also have a very low opinion of Bicycle World. Except Jonathan who has been very good to me and always friendly.

However the rest of the staff is rude, un-friendly and unknowable. They completely ignore you or look away when you get eye contact with them. This goes for the owner.

In addition the guy Watson who is the supposed mechanic has no idea what he is doing. I kept bringing my bike back for the same issue and it never got fixed.

I will never bring my bike back there for service....Never!

On the good side I have been working on my bike more and more and can say I have become quite the capable "wrench".

The only reason this business is still alive is because there is no alternative on Hong Kong Island.

But I don't care I will never go there again. And I spend quite a bit of money on bike parts.....:S

Please Log in or Create an account to join the conversation.

12 years 1 week ago #381 by ernstbarkmann
Replied by ernstbarkmann on topic Bicycle World Sucks/Flying Ball Rocks
i believe they got either management or cultural problem.
a)management: the owner was not in the shop, the person in charge are "too friend" with his colleagues, so never urge them to step up and adjust their atitude.
and the stuff seems havent been trained in communication skill. just keep their mouth shut to people they do not know. if i'm the boss, i certainly will kick their ass and ask them to be aggressive, to have proper manner and proper knowledge of bikes and proper skill of communication.

b)cultural, may be such complaints from us are their culture, their boss agree and so as the manager, i believe it could be better!

i do not bias on any one of the bike shop. even fb(i ride with their technician every week) or my friend's shop, they have their problem.

all we want as a customer is resonable, helpful and positive manner.

like my friend, he will dark face at people talking/trading second hand at his shop.

like flying ball, even their technician said the stock management is weird, propular parts from sram, shimano always in short. too much weird components from wholesaler are purchased and kept in stock for years. people most likely purchase frames from them but have to seek for proper components from other shops.

Please Log in or Create an account to join the conversation.

12 years 1 week ago #379 by ratcat
Replied by ratcat on topic Bicycle World Sucks/Flying Ball Rocks
200% agree. Bought my Avid there thinking I would get some after service. I went in to try to bleed my brakes, they told me I have to leave my bike there for a few days. So I rode to Shatin and got them fixed. 15 minutes job for free.
And do they call people names in BW?? damn yes they do. You couldn't believe what they said after a customers leaves thier door.
If you are a Westerner, then you get a better treatment but hell, behind your back I heard some very nasty insults. They got an attitude problem.
The only people who gets a fair service is those who's got a certain look and ride a certain bike. I have neither.

Please Log in or Create an account to join the conversation.

12 years 1 week ago #377 by tom
Replied by tom on topic Bicycle World Sucks/Flying Ball Rocks
Like Ernst has been saying many of the shops judge a book by its cover, which is really sad and old fashioned attitude.

I Used used to loath going to BW because of exactly what Ernst was saying - uninterested sales staff - and they always seem to have more staff than customers in the shop. I often just left empty handed even for simple stuff like a tire and made the extra hours trek out to FB. However, that changed when Jonathan showed up at BW. I found that he's very interested in helping the customer -- any customer! So now I try BW first and on many occasions I have actually found what I needed and saved the extra long ride out to FB. I think the guy who started this thread was a bit harsh on Jonathan --- but, hey, he had a rough ride and wanted to share it with the world and that's what this forum is for.

FB are always good but they are badly understaffed. On a Sat it can take 20 minutes to just get some help finding something. Lineups at the cashier are very common and it can take another 15min to just pay and leave... so add that time into the extra long trip to the shop. I agree with Michael in that the FB mechanics are excellent and often take some extra time to show me how to service the parts on my bike.

Please Log in or Create an account to join the conversation.

12 years 1 week ago #371 by ernstbarkmann
Replied by ernstbarkmann on topic Bicycle World Sucks/Flying Ball Rocks
i believe many people have been to bicycle world have similar or different but also frustrated situation.

some stuff there are really stupid salesman.

like if they do not know you, they wont even talk to you.

like if you dress like just afterwork somewhere construction site, they look down on you, they think you dont know bikes and you would not have the damn money to buy one.

i tried to take a look of a pair of new bomber 55 fork at their shop, i took the fork, invert it and press it down to try its compression and damping. i believe many bikers try out forks that way, no big deal. but one of the bicycle world guy shout at me, stop it, you cannot invert the fork this way. really pissed off.( actually, i have done that with another fork in their shop before, nothing happened)

and another ocasion.. i went buy some power gel, prepare for my sunday ride. i stand at the cashier for over 10 mins...i ask if somebody can get my issue done. they just hanging around let me stand there more than ten minutes, one talking to another guy, at the cashier, one have notice me but keep working on another bike, havent ask his colleague to help me.

its the responsibility to serve customers/potential. and that's not the way.
compare to one of my friendly bikeshop, the only guy work there is the boss.
he serve anybody walk in no matter he knew that guy or not, as long as he notice a guy coming in, he will ask what he could help and what this guy looking for?

another similar shop like bicycle world is the mong kwok professional bicycle.
they love to tell (poor look guys) or kids the bikes are very expensive, etc like you wont be able to buy one, please get out of the shop.

this really not acceptable, i just wonder how this could happen these days in hong kong. while the govt. keep promoting service level.

Please Log in or Create an account to join the conversation.

Moderators: bikestevebrandon
Time to create page: 0.240 seconds
© Hong Kong Mountain Bike Association. All Rights Reserved.