I have been going to BW for most of my mountain bike needs since i started with mountain bikes, over a year now, and i couldn't really complain less with the service that they give me.
I can say that the service they have isn't any different with any of the service that you could find in hong kong, be it a computer store, a clothing store or a local restaurant. It is pretty much a local shop, with local attitude, and I am pretty much surprised with how a lot of people a reacting to their service. "cmon lets be realistic, we've seen a lot worse here in hong kong.
I agree with what someone here has said that probably some some of you guys are just a little bit spoilt.
For the guy who has started this thread, well one thing i can say as a consumer, is that considering that you already know what the problem is with your bike, and the necessary adjustments that you need, then you should have just asked for the necessary service you want. You need not listen to whatever crap, as you said has been told you.
It is a business they're running, and these guys are employed. If they can get away with doing less, i guess they'd try to.
I am a newbie with mountain biking, but i try to do my reseach every now and then, well actually a lot, before i hit out to the shop. And i'm pretty much surprised that i have received very good advice from BW, better advice than what i thought was good enough, particularly from WATSON. Not only to me but also to some of my other friends who also frequent the other bike shops on the kowloon side. And I am not even a westerner, i'm southeast asian. I look like i have less money than most people who come to the shop, but still i get good service, because when i go to the shop, i know what i need, and i don't expect a lot of pampering.
These guys who man the shops are blokes, and mechanics..... 'cmon guys.
And for the record, Last year I went to flying ball to make inquiry about purchasing a bike, and considering that they only carry really high end bikes, i didn't get good service as well as i din't have enough money. That' fine with me, nothing in this world comes for free.